“We couldn’t have done it without your sales progression…..”Those were the words from a customer last month when he called into our office to drop off his keys. Selling and buying...

“We couldn’t have done it without your sales progression…..”

Those were the words from a customer last month when he called into our office to drop off his keys. Selling and buying locally he was part of a chain of five sets of people.

It is true that any agent can sell a house* but not all agents are in it for the long haul. If you want an agent to help you every step of the way, make sure they have a full time Sales Progressor

Communication

Your solicitor will communicate with each solicitor either side of you but your Sales Progressor can liaise with all estate agents in the chain and keep information flowing. They can find out when surveys are being done, whether mortgage offers have been received, when local searches have been applied for, what queries have been raised and check that answers are responded to promptly.

Single Point of Contact

Your full time Sales Progressor will be available for you to contact directly by phone, email or pop in to see face to face. The last thing you want is to ask for an update to be told their out of the office doing valuations or viewings. So check if there’s a full-time Sales Progressor that will be working for you all the way through to completion.

Knowledge

Having someone working for you who’s done all this before (many times), is familiar with the process, has loads of experience in property sales and knows the local area really well, will be invaluable to you. Knowing about Area K in Whiteley for example and explaining to buyers at the start means they don’t get spooked later on when it comes up or pull out of a sale because of the extra charges.

Jargon

We’re all guilty of it, whatever field we work in we pick up jargon and assume everyone understands it. Your experienced Sales Progressor will be able to explain everything and give you more information when you need it. Whether it’s your restricted covenants, an unregistered title, management packs or spray foam insulation, you can be sure that we’ve come across it before.

Mediation

There are times when your patience gets frayed, it feels like the process is endless and you think you’re never going to move home. It can be one of the most stressful times but having someone to liaise with who has visibility of everything that’s going on can really help. There is nearly always a way through a problem and your Sales Progressor is the best person to work it out and having a full time job just for sales progression means they will have the time and dedication just for you.

And if you still need convincing, here’s what some of our customers have said…

“Communication was the top priority for us and we felt your communication was fantastic! Proactive, responsive and quick. Many thanks.”

“Thank you so much for getting this massive chain to work. It was fantastic to be able to have full trust and confidence with you.”

“The whole process has been hassle free, the team have helped out wherever possible & have done exactly what they promised.“

“Donetta Holland kept us up to date more than our own estate agent & solicitor & always called me with any developments. She is a real credit to your company.”

“Donetta has been a star chasing things up. At points I wondered if we were every going to get moved due to our buyers & their lender & solicitors.”

“We were very impressed how much effort Donetta put into ensuring things ran smoothly on both sides. Much improved service to that experienced in our previous failed purchase with another agent.”

“Robinson Reade have been so helpful & professional from the valuation through to exchange. Having a clear point of contact at each stage has been so helpful & made for a very easy line of communication. Each member of the team has gone above & beyond for us. Of all the estate agents I have dealt with for buying or selling, you guys have been by far the best, and I wouldn’t hesitate to recommend you.”

“A wonderful professional service with a personal touch. Amazingly considerate staff. Cannot thank you all enough. You took the stress out of this experience for us.”

“What a totally fantastic team of people!! You made a difficult decision very easy for me. I felt no pressure during the sale of my much loved family home. You were there from start to finish. Donetta was fabulous! She was my 24 hour advice line & made me feel so relaxed, kept me updated at all times & could not do enough to help. Thank you all so much for making this relatively easy for me. I will recommend you to everyone & if I ever move again (I do not intend to!) I will use you again!”

“We found Donetta very helpful to us. Donetta helped above & beyond where she needed to. She chased our conveyancing people when they seemed to be not bothering. Right up to completion. Donetta is very caring & being an older, disabled couple we cannot thank her enough.”

“Can’t fault the service received from RR, particularly Donetta! There were some very difficult moments, not related to my property, and Donetta went above and beyond her role in pushing for updates and effectively doing the job that the estate agent below should have been doing! So thankful for all of Donetta’s support.”

“Donetta is very proactive and solution focussed. She acts primarily in the best interests of her client, vendor, as she ought to but she also manages to work very well with the buyer.”

“Progress reporting was excellent and the staff went far beyond what any estate agency would normally deem their remit.”

“Given regular updates which always help!! Chased various parties and didn’t give up!!”